The Indian Railways has imposed a ₹10 lakh penalty on IRCTC after a passenger complaint regarding poor food quality on the Patna‑Tatanagar Vande Bharat Express (Train No. 21896). The action highlights the Railways’ strict enforcement of passenger safety and food hygiene standards.
In addition to IRCTC, the catering service provider was fined ₹50 lakh, and its contract was terminated for failing to maintain proper food quality and hygiene on the train.
Background of the Incident
The issue arose after a passenger reported insects and unhygienic food served during the journey. Following the complaint, Indian Railways conducted a thorough investigation, which confirmed lapses in catering services.
The Railways’ decision reflects its zero-tolerance policy towards food safety violations in premium trains like the Vande Bharat Express.
Railways’ Stand on Food Quality and Safety
Indian Railways has reiterated that passenger complaints about food quality are taken seriously, with strict penalties imposed when violations are confirmed.
Key measures include:
- Regular inspection of catering services on all premium and long-distance trains
- Enforcement of food safety standards and hygiene protocols
- Financial penalties and contract termination for non-compliance
Impact on Passengers and Catering Policies
The incident underscores the importance of quality control in onboard catering, especially for premium trains. IRCTC has been asked to review and improve its catering processes, while Railways continues to monitor service standards across the network.
Passengers are encouraged to report any food or hygiene issues immediately, ensuring accountability and timely action.
